In the production of products with life-sustaining protective functions, the quality of the machining process and its traceability are of crucial importance. Mistakes can result in serious harm or even death.
An important prerequisite for quality assurance is complete traceability back to the tool. In the event of an error, it can be quickly determined which tool was responsible. In addition, the use of tools is usually limited. Compliance with these limits is also important to ensure the quality of the products. This can be achieved through the use of an IIoT platform, such as the CuttingEdge World.
Solution: serialization of tools
One way to meet quality and traceability requirements is to serialize the tools. Each tool is clearly marked, e.g. B. through a QR code or an RFID tag.
The tool data is stored in an audit-proof manner, e.g. B. in a cloud database. In addition to the serial number, this also includes a high-resolution image of the tool as well as information on production, commissioning and use. The use of tools is monitored. As soon as the permitted use is exceeded, the use of the tool will be stopped.
Benefit: Traceability and fact-based complaint processing
Guaranteed traceability: If an error occurs, it can be quickly determined which tool was responsible. This makes error analysis and liability clarification easier.
Reduction in customer reject rates: Complete traceability means the causes of rejects can be identified and eliminated more quickly. This leads to a reduction in the customer’s reject rate.
Savings when processing complaints: In the event of complaints, the tool data can be used to analyze the cause. This leads to faster and more efficient complaint processing.
Digitalized customer service
The tool data can also be used for digitalized customer service. For example, the customer can be informed about the current status of the tool. Maintenance and repair work can also be planned if necessary.
Close-up of a blade
Conclusion
Serializing tools is an effective way to meet quality and traceability requirements for liability risks. Through complete traceability, companies can reduce customer reject rates and make complaint processing more efficient. In addition, the tool data can be used for digitalized customer service.
